They apply across all domains (business functions and industry verticals), augmenting work in foundational and domain and situational scenarios for example, intranet search or proactive recommendations within a CRM system. "Insight engines are core to the digital workplace in order to accelerate innovation, increase productivity, surface insights, reduce rework, mitigate risk, and foster collaboration. This enables existing or synthesized information to be delivered interactively or proactively in the context of employees, customers, or other constituents at timely business moments.” Per Gartner, ” Insight engines apply relevancy methods to discover, organize, describe and analyze data. This Hype Cycle explores the emerging technologies that will be most influential in the digital employee experience, spotlighting many key disciplines needed to maintain a competitive edge.” Insight Engines are one of the key technologies mentioned in the Hype Cycle. Reflecting business needs and the future of work trends, organizations that prioritize applied technology services - whereby non-IT employees become productive with development, automation, and analytics/AI technology, for example - will gain a significant competitive advantage. The emerging imperative for most organizations is to harmonize the digital employee experience, a fundamental goal of the digital workplace."Īccording to Gartner, " digital workplace leaders must focus on ensuring that all employees are able to easily navigate this digital employee experience.
"During the pandemic, many office workers were absent from the physical workplace, and most interactions occurred virtually - putting the spotlight on the digital employee experience and new ways of working. Finding and Sharing Information in the Digital Workplace.
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